The most widely used online survey tool in the Nordic countries, with over 17 years of experience

Each year more than 30 million people answer surveys that have been created by over 70,000 Webropol users.

  • Our customers range in size from organisations with 1 employee to over 160,000 employees
  • We provide a cost effective system without compromising on quality
  • • Continuous development to ensure our products are user friendly and secure

With Webropol, knowledge enables growth – the only online survey tool you will ever need.

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Getting the most out of Customer Satisfaction Surveys

Areas of Use

Business is no guessing game

The more you know about your customers, the happier you’ll make them. Customer satisfaction surveys are often the first step in successfully improving customer experiences. In Webropol, you are able to survey your customers in many different ways, for example, periodic surveys via email, post-purchase surveys via in-shop terminals or SMS, or continuous tracking CRM surveys.

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Examples of customer satisfaction question types

  • NPS (NPS is a good indicator of customer satisfaction and customer loyalty for continuous monitoring)
  • Customer Satisfaction Index (form 0-100 chapters on key issues such as product or service satisfaction, future purchase prospects, and customer willingness to recommend)
  • Don’t forget to ask background questions. This allows you to compare different customer groups on the reporting and analysis side. Webropol lets you import customer background information such as purchase history, customer’s annual purchase amount, customer age, and customer contact information into your email survey.

Reaching customers has never been easier

  • You can collect customer satisfaction questionnaire responses via email, webpage link, SMS, and QR code
  • Webropol WOTT – feedback devices, you can measure customer satisfaction on the spot
  • With layouts, you can create easy-to-see queries and messages and  add your own corporate identity and logo to ensure brand recognition
  • If you have consumer customers, we will be happy to help you reach them through the Consumer Panel
  • If necessary, ask for help from our research consultant

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Real-time reporting customer satisfaction surveys. Keeping you up to date and saving you time

  • Automatic alert messages for particularly dissatisfied or satisfied customers
  • A real-time report that you can link to people who need to be aware of the level of customer satisfaction
  • Stay up-to-date with the automatic weekly and monthly reporting you subscribe to
  • Cost-efficiently automatic data collection and reporting across customer satisfaction surveys with Webropol integration and data platform solutions
  • Data Platform Solutions let you combine information from different systems and choose which information to display in the report view

Stay at the top of the competition with Webropol Analytics

If you want to ensure you’re highly regarded by your customers through satisfaction surveys, the right tool for you is Webropol Analytics.

  • Webropol Text Mining Reporting helps you analyze hundreds of text-based Customer Feedback in minutes
  • Webropol Insights is a simulation tool that allows you to predict the effect of your improvement on the basis of future material

Webropol Professional Statistics tool:

  • Find out what correlates the most to your overall satisfaction and loyalty with your correlation analysis (and regression analysis if needed)
  • Easily also capture the overall customer index score and make other variable conversions
  • Create customer clusters and customer segments and compare these groups in a handshake
  • Generate cross-tabulations to see statistical significance

Dear Webropol user, Did you know that

Reporting Training videos helps you take the most out of your Webropol application

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